Oklahoma’s number one marquee light letter company
We’d love to help you find the perfect piece for your event
Never rented event decorations or pieces before? No problem. Below you will find answers to our most commonly asked questions. Please contact us if you have any questions you don’t find answers to here or if you have any special requests. Let’s get to planning your event!
How does this work?
Contact us and tell us about your event, and we can start to discuss inspiration and vision for your special day. Start early to make sure to reserve your favorite items, and we can let you know what items we have available for your specific date.
After you decide what items you would like to rent, we will send you a rental agreement and arrange for taking your deposit to complete your reservation and guarantee product availability for your event. We require a semi-refundable (see cancellation policy below) deposit of 50 percent of the total quoted cost to reserve items. The balance is due one week prior to your event. Certain exceptions can be made to accommodate cash payment of the remaining balance on the day of the event upon delivery in special circumstances. Please contact us to discuss details and we will try our best to accommodate your situation.
Your date and rentals are not reserved until we receive your rental agreement and deposit. Prices are subject to change.
What items Do you rent?
We have a variety of custom items, big and small, for your special event. Each piece is priced individually with small additional charges required for delivery, which includes delivery, set-up, and pick-up (see our PRICING PAGE more for information about delivery charges). We are constantly creating new designs and pieces to create incredible event decorations so our inventory is constantly changing and growing. If you don’t see an item on our site that you want, please let us know. We love to hunt for new items and build new items for our customer’s special events!
We can also create completely custom items for you, like your last name created like our popular “LOVE” letters. We love to create perfect pieces to make our customer’s event unforgettable. Please see the “What if I want a Custom Item” section below for more details.
How does your pricing work?
Prices vary by product and by the location of the event. A small additional fee for delivery applies and is based on distance from downtown Tulsa. You can find distance based delivery pricing information on the VIEW PRICING page. We also offer “package” discounts for customers renting more than one item for their event. For information on package discounts, please CONTACT US.
For more information on our pricing please visit our pricing page or view the price for individual pieces on the products page.
Delivery & Set-up
We are pleased to offer delivery, set-up, and pick-up for our items, no matter the location or situation. Choosing delivery, set-up and pick-up by our company allows you to focus on your big day and get the most out of your event by leaving all of the work and details to us.
We deliver, set-up, and pick-up to your event, no matter the location. Event drop-offs before 10:00am or pick-ups past 11:00pm may incur a small additional fee. Please contact us to discuss the details of your event if you require delivery before 10:00am or pick-up later than 11:00pm.
Delivery to events outside of the 10 mile radius from downtown Tulsa will incur an additional but affordable fee for delivery. Please call us to discuss delivery pricing for events, or view our PRICING INFO HERE
Customers also have the option to pick-up and drop-off letters themselves from our headquarters at no additional cost. Customer’s taking advantage of our free customer pick-up option must pay a cash deposit upfront to cover to incidentals/damage. After the product(s) are returned, on-time, and damage-free, the cash deposit will be full refunded.
For more information on how our delivery works and how much it costs to enable you to have a perfectly effortless and enjoyable event, please check out our pricing page HERE.
What if I want a custom item?
We create completely custom items for customers regularly, like your last name created like our popular “LOVE” letters.
We love to create perfect pieces to make our customer’s event unforgettable. For more information on custom build items, please see view our Custom Items page HERE.
What is your cancellation policy?
We only accept written cancellations.
If an order is cancelled 60 days prior to the event date, 100 percent of the deposit will be returned.
If an order is cancelled 30 days prior to the event date, 50 percent of the deposit will be returned.
If an order is cancelled less than 30 days prior to the event date, no refunded deposit will be given.
The remaining balance of the quoted rental cost will be due 7 days prior to the event date.
Alchemy Wedding Designs does not issue refunds for inclement weather and we reserve the right to refuse items for outdoor use during inclement weather.
What happens if I damage an item?
Replacement costs will be discussed before hand depending on the item and will be documented in the rental agreement that must be signed prior to confirming your reservation.
In addition to a “replacement cost” (for major damage), smaller “repair fees” will be discussed before hand depending on the item and will be documented in the rental agreement that must be signed prior to confirming your reservation.
We request a credit card on file in case of damages and repairs.